Clear information about shopping with Salincast.
Effective September 24, 2026
This policy explains return eligibility, refunds, shipping responsibility, and cancellation requests.
Return requests are accepted for products that are unopened, unused, and sealed in their original packaging. Contact Salincast before sending an item back so we can provide return instructions.
Contact us within 30 days after delivery to request a return. Requests received after this period may not be eligible.
Opened, used, or unsealed supplements cannot be returned for hygiene and product-safety reasons, except where required by law. Products damaged after delivery through customer handling are not eligible for return.
If your order arrives damaged or incorrect, contact us as soon as reasonably possible with your order number and a description of the issue. We will review the information and explain the available resolution.
Approved returns are refunded to the original payment method after the returned product has been received and inspected. Original shipping charges are not refundable unless the order was incorrect or the law requires otherwise.
Salincast begins the refund after inspection. Your bank or payment provider controls how quickly the credit appears on your account.
We do not guarantee exchanges. If an item is damaged or incorrect, contact support and we will explain the available options.
Customers are responsible for return shipping costs for eligible returns. Salincast will provide instructions for damaged or incorrect orders.
You may request cancellation before your order has shipped. Once an order has left our facility, cancellation may no longer be possible; an eligible unopened and sealed item can be submitted for a return request under this policy.
For a return or refund request, email contact@salincast.com or call +1 (920) 251-2798. Include your order number.
